We currently ship exclusively within the United Kingdom.

For full details, please see our Shipping Policy or Contact Us.

Orders are typically processed and shipped within 1–2 business days (Monday-Friday, excluding UK bank holidays) after purchase confirmation.

Our Standard Delivery timeframe is:
3–5 business days (Monday-Friday, excluding UK bank holidays).

Please note that courier delays, busy seasons, or external factors may extend delivery times.

We offer free shipping on all orders.

Once your order has shipped, you will receive a tracking number and tracking link via email.

You can monitor your package’s journey on our Order Tracking Page.

Tracking may take 24–48 hours to update after dispatch. If you did not receive tracking details, please contact us for assistance.

If your order is significantly delayed beyond the estimated delivery time, please reach out to us at contact@hlcg.co.uk.

If the courier confirms the order was lost or undelivered, we will either:

• Resend your order free of charge, or
• Issue a full refund to your original payment method.

If you're not satisfied with your purchase, you may request a return within 30 days of delivery.

Full details are available in our Refund & Return Policy.

The following items cannot be returned:

- Customised and personalised items
- Items marked as "Final Sale"
- Items without tags or in non-original packaging
- Items showing signs of wear, washing, or damage

To begin a return, please:

1. Contact us at contact@hlcg.co.uk within 30 days of delivery
2. Include your order number and reason for return
3. We'll provide return instructions and confirmation

Exchanges are processed as a return + new order.

Once we receive and approve your return, we refund you, and you may place a new order for the correct size or item.

We support multiple secure payment options:

Cards:

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay

Digital Wallets:

• Apple Pay
• Google Pay

Shop Pay:

• Shop Pay
• Shop Pay Installments

Local Payment Methods:

• Klarna

Yes. All payments are processed through secure, PCI-compliant payment providers.

Your full card details are never stored on our servers.

Your information is used only to process orders, support customers, and improve our services.

See our Privacy Policy for full details.

No. You can checkout as a guest.

Creating an account simply helps track orders and store address details for future purchases.

If your order hasn’t shipped yet, contact us immediately and we will do our best to update or cancel it.

If the order has already shipped, you can request a return once it is delivered.

Our support team is here to assist:

Email: contact@hlcg.co.uk